FAQs

Please click on the “track and trace” and scroll down to the Royal Mail and Parcelforce links. Please click on relevant icon to track your item.

If your item has a tracking number (Signed For/Special Delivery)please click on the “track and trace” and “Where is my item” If there is no information after the service delivery guideline, please email customer.services@iompost.com

Local to Local mail – we aim to deliver local mail as soon as possible Monday to Friday, please note that is no guarantee on delivery timescale for standard or signed for services.

UK – all mail is despatched to the UK on the next working day (Mon-Sat) for receipt by Royal Mail/Parcelforce.

Standard/Signed For mail – no guarantee on delivery timescales

Special Delivery next day – guaranteed delivery by 5.30pm next working day Monday to Saturday (except Jersey and Scottish Islands where delivery will be guaranteed in 2 working days by 5.30pm))

Special Delivery 2 day – guaranteed delivery by 5.30pm on the 2nd working day Monday to Saturday (except Jersey and Scottish Islands where delivery will be guaranteed in 3 working days by 5.30pm)

Standard & Signed For post includes a maximum £20.00 compensation included. Certain items sent by these services are excluded from compensation, including jewellery, watches and cash/vouchers/giftcards.

Special Delivery next day has insurance levels of £50 for local and £2500 for UK/Channel Islands

Special Delivery 2 day has 3 insurance levels of £750, £1000 and £2500 for UK/Channel Islands

Please refer to our price guide.

Isle of Man Post Office does not offer consequential loss compensation on any of its services.

There are different restrictions depending on service, as follows:
Please refer to our price guide.

Please download our claim form and email completed form to customer.services@iompost.com, Alternatively hand in at any post office counter, or post to Customer Services, IOM Post Office, Freepost 1167. Please provide proof of postage and evidence of value if applicable.

Any items that do not require a signature, we will endeavour to leave in a safe and practical place and issue a card through your letterbox stating location.

If an item requires a signature, you can sign up to our “Authority to Sign” service which authorises the delivery officer to sign on your behalf and leave the item in a safe and practical place. Please download the form found here and send in to Customer Services, IOM Post Office, Freepost 1167. We will require the original form.

Most items are now barcoded and when processed through our automation machine, will generate a standard message via Royal Mail to say an item is out for delivery. Sometimes there may be occasions when an item has been scanned but hasn’t been processed for delivery on the same day. In these cases, your item will be on delivery the following working day.

Please email customer.services@iompost.com (or phone 664664 option 1) in order that we can investigate.

Please download the Redirection form or visit your nearest Post Office. You can post a Redirection form to us but you will need to enclose original ID for everyone signing the form, plus current utility bill. We would recommend these documents are sent by the Special Delivery service whereby the documents will be returned on the day received also by Special Delivery.

Please download the Keepsafe form found here or visit your nearest Post Office. Please note the maximum length of time we can hold mail is 66 days, all held mail is delivered on the next working day after expiry. Mail cannot be collected.

Please email customer.services@iompost.com, (or phone 664664 option 1).
If you are dissatisfied in any way, please refer to our complaints process.