Integrated Mailing Solutions is the specialist business communications division of the Isle of Man Post Office.
Special Delivery offers guaranteed delivery from the 9am the next working day from the Isle of Man to the UK* and Channel Islands.
With our guaranteed service, Special Delivery, your urgent, high value or perishable items are in safe hands. This express delivery service ensures guaranteed delivery by 9am or 1pm the next working day.
The benefits of using Special Delivery are:
Special Delivery can purchased from one of the conveniently located sub-post offices Island-wide or from our delivery offices in Douglas and Ramsey. Simply complete the postage slip, choose your compensation level and hand over to the counter. To find your nearest available location to purchase Special Delivery click here. Alternatively, if you have an Isle of Man Post Office online business account, you can book your Special Delivery online to be collected from you.
If you are an existing business account holder, you'll need to activate your online business account first if you haven't already. This will allow you to order a Special Delivery collection online.
For more information on our Special Delivery service contact our customer services team on 01624 664664 who will be happy to be of assistance.
From Friday 1st January 2021, the requirement for accurate customs documentation for items containing goods sent to Rest of World addresses will also apply to European destinations and the Channel Islands. When mailing items containing goods to outside of the UK, you will need to accurately complete and sign a customs declaration. If using Special Delivery to send items to the Channel Islands, you will need to to complete a customs declaration.
For more information about customs declaration requirements please visit our dedicated page.
Royal Mail have changed the timed guarantee on all of their services - this applies to customers sending items to the UK, the Channel Islands and internationally.
Guaranteed delivery for Special Delivery Guaranteed by 9am the next working day will change to 11am the next working day*
Guaranteed delivery for Special Delivery Guaranteed by 1pm the next working day will change to 4pm the next working day*
This includes items where a Saturday guarantee has been purchased.
For more information visit our Service Updates.
*existing postcode exceptions apply - click here for more information.
^Due to Covid-19 restrictions Royal Mail are no longer asking the recipient to sign for items, instead the postal worker will log the name of the recipient.
ºAverage from April 2020 - January 2021 (inclusive)
Isle of Man Post Office does not offer compensation for consequential loss on any of its services.
For a small fee, we will accept your items on Friday for 9:00am* or 1:00pm delivery on Saturday. Saturday delivery cannot be accepted for some businesses including:
The maximum weight limit for Special Delivery guaranteed by 1pm items is 20kg. The maximum weight limit for Special Delivery guaranteed by 9am items is 2kg.
The maximum size 610 x 460 x 460mm. Maximum size for rolls etc is length plus two times the diameter must be no greater than 1040mm with a length of no more than 900mm.
Yes. Please keep your proof of posting receipt. If your item is not delivered on time we'll refund your money providing you have your proof of posting and claim within 14 days of posting. If your item gets lost or damaged while it's in our care, you can make a claim for compensation.
When we deliver your item we'll collect a signature to confirm receipt. We then update our online Track & Trace tool with details of the delivery time and date.
We deliver most items the next working day by 9:00am or 1:00 pm – depending on the service you select. We also deliver on Saturdays if the item arrives at our local delivery office that day, but we can't guarantee delivery.
We deliver by 5.30pm the next working day in the following postcode areas:
IV21-28, 40, 52, 54 Inverness
PH15, 17-26 Perthshire
HS1 Stornoway (Lewis)
HS6 N Uist
HS8 S Uist
HS9 Castlebay (Barra)
IV41-51, 55-56 Skye
KW15 Kirkwall Town
KW16 Stromness Town only
GY9 Alderney (Channel Islands)
ZE1 Lerwick (Shetlands)
We deliver within two working days by 5.30pm to the following islands:
GY1 Herm only (Channel Islands)
GY9 Sark (Channel Islands)
We deliver within three working days by 5.30pm to the following islands:
PH42 Eigg & Kuck
PH43-44 Rhum & Canna