Special Delivery

Special Delivery

When your items are urgent or valuable, no other service will do!

Special Delivery

With our guaranteed service, Special Delivery, you can send valuable or urgent items to the Isle of Man, UK and Channel Islands with guaranteed delivery by 9am or 1pm the next working day. Furthermore, Special Delivery offers you:

Simply take your mail to any of our post offices, complete the Special Delivery postage slip, hand over at the counter and pay for any additional compensation or service level (delivery by 9am; Saturday guarantee).

Alternatively, if you have an Isle of Man Post Office online business account, you can book your Special Delivery online to be collected from you.

For more information on our Special Delivery service contact our Customer Services team on 01624 664664 who will be happy to be of assistance.

If you are an existing business account holder, you'll need to activate your online business account first if you haven't already. This will allow you to order a Special Delivery collection online.

Order a Special Delivery Collection Online

Frequently Asked Questions

Can I buy consequential loss coverage?


Isle of Man Post Office does not offer compensation for consequential loss on any of its services.

Can I have something delivered on Saturday?


For a small fee, we will accept your items on Friday for 9:00am* or 1:00pm delivery on Saturday. Saturday delivery cannot be accepted for some businesses including:

  • Banks
  • Building societies
  • Travel agents
  • Jewellers
  • Post Office branches.

*Exceptions apply.

What size and weight can my Special Delivery item be?


The maximum weight limit for Special Delivery guaranteed by 1pm items is 20kg. The maximum weight limit for Special Delivery guaranteed by 9am items is 2kg.

The maximum size 610 x 460 x 460mm.  Maximum size for rolls etc is length plus two times the diameter must be no greater than 1040mm with a length of no more than 900mm.

Can I get a refund if my item is not delivered on time?


Yes. Please keep your proof of posting receipt. If your item is not delivered on time we'll refund your money providing you have your proof of posting and claim within 14 days of posting. If your item gets lost or damaged while it's in our care, you can make a claim for compensation.

How will I know it's been delivered?


When we deliver your item we'll collect a signature to confirm receipt. We then update our online Track & Trace tool with details of the delivery time and date.

Where in the UK do we deliver?


We deliver most items the next working day by 9:00am or 1:00 pm – depending on the service you select. We also deliver on Saturdays if the item arrives at our local delivery office that day, but we can't guarantee delivery.

We deliver by 5.30pm the next working day in the following postcode areas:

AB30-56 Aberdeen
IV21-28, 40, 52, 54 Inverness
KW1-14 Orkney
PA28-38 Argyll
PH15, 17-26 Perthshire
PH31-40 Perthshire
PH49 Ballachulish
PH50 Kinlochleven
HS1 Stornoway (Lewis)
HS3 Harris
HS4 Scalpay
HS5 Leverburgh
HS6 N Uist
HS7 Benbecula
HS8 S Uist
HS9 Castlebay (Barra)
IV41-51, 55-56 Skye
KA27 Arran
KA28 Cumbrae
PA41 Gigha
PA42-49 Islay
PA60 Jura
PA77 Tiree
KW15 Kirkwall Town
KW16 Stromness Town only
GY9 Alderney (Channel Islands)
ZE1 Lerwick (Shetlands)
HS3 Harris

We deliver within two working days by 5.30pm to the following islands:

GY1 Herm only (Channel Islands)
GY9 Sark (Channel Islands)
HS2 Lewis
PA61 Colonsay
PA62-75 Mull
PA78 Coll
ZE2-3 Shetlands

We deliver within three working days by 5.30pm to the following islands:

KW16-17 Orkney
PH30 Corrour
PH41 Mallaig
PH42 Eigg & Kuck
PH43-44 Rhum & Canna

Related Downloads


Your Interests: