Changes introduced to Protect Post Office Staff & Customers

Isle of Man Post Office wishes to advise that it will no longer be handing over hand-held devices to customers to capture their signature when making deliveries, with effect from today (Tuesday).

Instead postal staff will log the name of the person accepting the item and this will apply to all deliveries that require a signature. IOMPO has worked closely with its delivery partners to gain agreement on this change. Where a customer insists on a physical signature, we will revert to using paper receipts. 

In addition, all customers, including those who are self-isolating, where a parcel is being delivered to which will not fit through a letterbox, postal staff will place the item at doorsteps - where it is safe to do so. If there is no area safe to leave a parcel, postal staff will leave a ‘while you were out’ card advising of other ways customers can arrange to get their item.

IOMPO would like to remind customers of its free Safeplace service, where customers can specify somewhere on their property for postal staff to safely leave their parcel. Customers can request a form from their postal worker or download a form online at

The new measures are being put in place in order to protect IOMPO’s valued staff and customers, in light of Covid-19. The business has robust business contingency plans in place for a range of scenarios where its services may be affected, these are regularly tested, reviewed and updated.



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