Isle of Man Post Office Privacy Notice

This privacy notice explains what information the Isle of Man Post Office collects and what that information is used for.

Should you need a hard copy of any of our privacy notices please contact the Data Protection Officer on +44 (0)1624 698485 or

To ask if we hold personal information about you
You can ask to see what information we hold about you by submitting a Data Subject Access Request

To use Isle of Man Post Office (IOMPO) services over the internet we may ask you to share personal information with us.  

When we collect your personal data, we will:

When you give personal information, the privacy notice for the product or service will explain:

This privacy notice applies to the website, which is owned by the Isle of Man Post Office. We recommend that you take some time to read this notice and if you do not agree to this privacy notice please do not provide any of your data.  Any data you submit or send via this website is sent at your own risk.

This notice may be replaced, or more information added, when you send feedback, ask to use a service online or make a payment for a service through this website. For example, when you order currency or philatelic products/collectables or arrange re-delivery, information about the data controller of that service and your rights will be made available.


How and why we ask you to share your personal information

We collect and process information, including personal data, to provide effective and efficient services.

We use your personal data in line with the rules set out in General Data Protection Regulation (Isle of Man) Order 2018 for the following reasons:

What types of personal data do we collect about you?

Depending on how you interact with us, we may process different data about you. Below you will find an overview of the categories of data that we may collect. 

If you use a link to any website operated by IOMPO, or any external website, you should make sure you read the privacy policy or fair processing notice on that website page to find out what it does with your information.


Information you provide to us directly

Category of data Examples of that type of data

Account login information

Login ID, password, or security questions

Identity and contact information

Name, title, email address, telephone number, postal address, date of birth.

May also include other identifiers such as tracking numbers, barcodes and reference numbers on items we collect or deliver

Financial data, customers and suppliers

Invoice number, amount, bank details

We do not hold credit or debit card information

Government identifiers

Driving licence number, national insurance number

Other information

Feedback, comments, complaints

Marketing preferences

This is the information we have about your preferences for receiving marketing from us

Proof of delivery information

These are records of delivery, including the name and address of the person who accepts delivery of an item and any signature that person gives us.

Children’s data

We may collect children’s data if the child is included in an application for our Redirection service, somebody sends a child a letter or parcel, or a child uses one of our services. This includes when children send letters to Santa.

Information we collect automatically

When you visit or use our website, we may collect information sent to us by your computer, mobile phone, or other device. For example, we may collect:

Category of data Examples of that type of data
Log information Time and duration of visit
Other information Links you click navigating within the website
Tracking information

When you visit this site, we use cookies.  Read more about how we use Cookies.

When you visit this site we use pixels for Facebook, Twitter and LinkedIn.

What legal basis do we use to process your personal data?

We will only process your personal data if a lawful basis exists. We may rely on:

How long do we keep your personal data?

We will only keep your information for the minimum time necessary. This may be to:

How do we keep your personal data secure?

We may share your information with:

                            - the sender’s name and address

                            - the name and address of the person receiving the item, and

                            - details of the item’s contents

We will not sell to, or share, your personal data with other companies, organisations or individuals.  IOMPO may share your personal data with other companies, organisations or individuals where there is a legal requirement to do so or it assists with providing our service to you.  For information on how your information may be shared, please click on the relevant link for the processing notice.

Seeing IOMPO adverts online

We use online advertising to keep you aware of what we’re up to and help you find and see our products.

You may see IOMPO adverts and banners when you are on other websites an apps, such as social media. We manage this through a variety of digital marketing networks and ad exchanges using a range of advertising technologies.

The banners and ads you see are based on information we hold about you or your previous use of (e.g. content you have read on or on IOMPO banners and ads you have previously clicked on.

For more information on our use of advertising technologies and Cookies, please see out cookie notice.

Transfer of information outside the EEA

All customers sending items through the post containing goods to destinations beyond the UK (including Europe) are required to provide accurate customs documentation, either electronically or on paper. This information will be shared digitally with other postal/forwarding companies handling the items.

Category of data Type of Data
Sender’s - Contact information name, full address including postcode, telephone number and email address
Recipient’s - Contact information name and full address including postcode

This information is mandatory, the data collected from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”).  It may also be processed by staff operating outside the EEA who work for one of postal/forwarding companies delivering the mail items.

In relation to marketing we may use MailChimp which may require data to be stored on servers outside of the EEA. Information sent to these will be limited, that is your name, email address and possibly your interests if you supply them.

 In other circumstances the law may permit us to otherwise transfer your personal data outside the EEA. In all cases, however, we will ensure that any transfer of your personal data is compliant with data protection law.


What are your choices?

You can review your personal information and ensure it is accurate

Where possible we will provide you with access to the information we hold about you so that you can view this information and provide a means for you to have this information changed if it is not accurate.

To remove your personal information

Where possible we will provide you with access to the information we hold about you so that you can view this information and request that your information is deleted.

To ask if we hold personal information about you

You can ask to see what information we hold about you by submitting a Subject Access Request.

To make a complaint

If you are unhappy with the way we deal with your personal information, you can submit a complaint.


Please contact the Data Protection Officer, who will work with you to resolve any issues.

Isle of Man Post Office

Data Protection Officer

Postal Headquarters

Spring Valley Industrial Estate


Isle of Man



Telephone: 01624 698485

If you are not satisfied with the response you receive, you may also complain to the Information Commissioner, whose details can be found on or the relevant supervisory authority.  You may have a right to other remedies.

Will this privacy notice change?

This privacy notice may change. We will not reduce your rights under this privacy notice without your consent. If any significant change is made to this privacy notice, we will provide a prominent notice on this website so that you can review the updated privacy notice.  This privacy notice was last updated January 2022.



Related Downloads


Your Interests: