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Send us a message

If you wish to contact us about our services or an aspect of our website, please complete the form. We can also be reached on the phone and have an extensive list of answers to common questions in our frequently asked questions section.

Give us a call

Customer Services

Customer Services 01624 664664

Business Solutions and Commercial Sales

Business Solutions and Commercial Sales 01624 698444

Isle of Man Stamps & Coins

Isle of Man Stamps & Coins 01624 698430

Driving and Vehicle Licensing

Driving and Vehicle Licensing 01624 698525

Foreign Exchange

Foreign Exchange 01624 698555

Ramsey Delivery Office, Gladstone Park, Customer Enquiries

Ramsey Delivery Office, Gladstone Park, Customer Enquiries 01624 698596

Help & Support

What can we help you with?

Does the Windsor Framework affect everyone?

Do the rules apply to all parcel companies?

Does the Windsor Framework affect all parcels?

What kind of parcel movements are covered?

How do I track an item I have posted off Island to UK or to an international destination?

How do I track an item I have posted IOM to IOM address?

When can I expect my item to be delivered?

Can I purchase insurance for my item?

Can I purchase Consequential Loss Insurance for my item?

Are there restrictions on size and weight for posting?

How do I make a claim for delay, damage or loss?

I don’t want to have to collect a Notice Left item, can you just leave it at my address?

I have received a text/email stating that my item is out for delivery but I haven’t received it.

I have received a text/email stating my item has been delivered but I haven’t received it.

I am moving house, how do I receive my mail?

I am going on holiday, how do I stop my mail from being delivered?

How do I make a complaint?

Will the parcel be covered against loss or damage?

Do you deliver on a Saturday?

Can a parcel be left without a signature?

Is a signature required?

What time will my parcels be delivered by?

Can I insure my item against loss or damage?

Can I send International Tracked and Signed items to a PO Box or pack station?

Are all International Tracked and Signature items electronically tracked until they are delivered?

Is a signature taken on delivery?

Can I insure my item in case of loss or damage?

 Can I have my item signed for on delivery?

Can I track my item?

Are delivery times guaranteed?

How can I send Airmail even faster?

Can I buy consequential loss coverage?

Can I have something delivered on Saturday?

What size and weight can my Special Delivery item be?

Can I get a refund if my item is not delivered on time?

How will I know it's been delivered?

Where in the UK do we deliver?

What compensation cover is provided with Signed For?

Is my item guaranteed to arrive next day?

What happens if my Signed For item doesn't arrive?

How do I check if my Signed For item has been delivered?

How can I rent a box?

How many boxes can I rent?

Who is the service aimed at?

How can I register for this service?

What is the minimum subscription period?

Is it safe to purchase products online?

How do I file a complaint?


Why
Register?

  • Order a range of services online
  • Order Foreign Currency online
  • Buy Isle of Man Stamp and Coin issues securely via our online shop
  • Buy postal items online from our online shop
  • Be the first to know about new products and services
Register


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