A recent Customer Satisfaction survey by Integrated Mailing Solutions (IMS) reveals that businesses in its client base are very satisfied with its services, with 98 per cent citing they will use IMS services again and 95 per cent say they will recommend IMS services to their contacts.
Businesses rate IMS' services as 'excellent' and 'good' in terms of security and confidentiality (92 per cent), convenience (90 per cent), customer services (88 per cent), reliability (87 per cent) and offering products and services that are relevant to their business needs (87 per cent).
IMS, a division within the Isle of Man Post Office, is a fully integrated communication specialist that provides businesses on the Isle of Man and the UK, end-to-end communication solutions, all under one roof. They provide a wide range of services that includes processing customer data, printing, fulﬁlment, mailing, scanning as well as document management and storage – all in a highly secured environment.
IMS processes are certified with ISO 27001 (Information Security Management) and ISO 9001 (Quality Management System) standards, and its operating systems are compliant with BS 1008 (Electronic Information Management) and PCI DSS Level 2 (Payment Card Industry Data Security) standards. This demonstrates that they have secure and robust processes that support GDPR and other regulatory compliance that businesses value, as 97 per cent of businesses rate security and confidentiality as 'very important' and 'important' criteria when making purchasing decisions relating to IMS' services.
Russell Cowin, General Manager of IMS said, "Having been in the industry for over 20 years, we have earned the trust of businesses from various sectors such as those in the financial services, telecommunications and utilities sectors, as well as central and local government. Our clients can be assured of the integrity of the services we provide as we pay a great attention to the quality and security of our processes. In fact, we are the only mailing house on the Isle of Man, Jersey and Guernsey that is ISO 27001 and ISO 9001 certified."
The Customer Satisfaction Survey is an online survey that IMS carries out annually with a selection of its customer base, to gauge customer experience, measure customer satisfaction and find out how they can continue to improve their products and services to meet their clients' needs. This recent survey was participated by 40 local businesses from various sectors including local and central government, as well as financial and eGaming sectors.