30th July 2020
A message from General Manager Maxine Cannon
You can view the profiles of key members of staff from each department in the Isle of Man Post Office below.
The Board develops the strategy and policy within Isle of Man Post Office.
It is the Board's responsibility to ensure that the work of the Accounting Officer and other senior officials support the strategy and policy approved by the Board.
|Julie Edge MHK||Chairman|
|John Hollis||Board Member|
|Christopher Mitchell||Board Member|
|Jane O'Rourke||Board Member|
Our Executive Team are responsible for strategic and operational business leadership and direction. In a rapidly changing postal environment, the team lead the business divisions to achieve their profit targets and with their wide ranging experience, advise the board on strategic, commercial and operational issues.
|Simon Kneen||Chief Executive Officer|
|Lisa Duckworth||Chief Operating Officer|
|Martin Kneale||Finance Director|
Russell joined the Isle of Man Post Office in 2003 and has since worked in various operational and management roles throughout the business, including as Sales Manager from 2009, and Strategic Projects Manager from 2014.
Since 2017 Russell has held the role of General Manager of Integrated Mailing Solutions, IOMPO's business services division. His responsibilities include leading operational teams to provide excellent service to IOMPO's corporate customers, and enhance performance while maintaining the division's various accreditations.
In July 2019 the Commercial team moved into Russell's remit, which he now leads to align IOMPO's offering to meet customer needs.
Ben joined the Isle of Man Post Office in 2011, and is currently the Deputy Commercial Manager. He attained a First Class Degree in Strategic Marketing Management, followed by sales and marketing roles at a local telecom provider. Ben has held a variety of roles within the IOMPO Commercial team, including as sales support administrator and as an Account manager successfully managing large and bespoke transactional mail campaigns.
Ben is responsible for managing Key Commercial Clients and the day-to-day operation of the Account Management team. The role of the Account Management team are to develop and grow new and existing relationships, promoting a suite of current and innovative commercial products for our IMS, Retail and Mail divisions. The Commercial Team manage a combination of local, national and international customers.
Mary Gaffney is General Manager of IOMPO Retail Network, Customer Services and Vehicle Licensing. She has responsibility for developing IOMPO Retail network to be sustainable for our valued customers and sub post masters.
Along with her team, she is responsible for delivering high standards of customer satisfaction and developing products which improve customer experience and meets customer needs.
Sharon has worked for the Post Office for 22 years and specifically in Customer Services since 2000, where she has gained a diverse knowledge and experience in this area.
Sharon is responsible for the Customer Services team of 13 which encompasses Parcelforce, Redirections, Claims, General Enquiries, Foreign Exchange together with the public posting counter/notice left at Douglas Sorting Office.
Sharon is a part of Mary's team which includes the Retail Network and Licensing
Having worked in Isle of Man Post Office's Stamps & Coins division since 1981, Maxine has an extensive wealth of knowledge and experience in this area.
Maxine's responsibility is for her team to produce high quality, innovative stamp issues to attract both old and new collectors and build on the international reputation this division holds by philatelists throughout the world.