As a key part of the Isle of Man’s infrastructure, the Post Office remains very much open for business and is thanking its staff who are working hard to keep services running as normally as possible, during the outbreak of Covid-19.
During these challenging times, the ability to keep connected with each other is all the more important whether that be with family and friends or businesses reaching their customers, and help is on hand from Isle of Man Post Office (IOMPO).
As the Island’s most trusted delivery service, visiting every Island address five days per week for letters and six days for parcels, IOMPO has unparalleled local knowledge and a comprehensive delivery infrastructure which includes 250 experienced, uniformed and photo ID carrying staff and a fleet of more than 100 vehicles.
Russell Cowin, General Manager of Integrated Mailing Solutions (IMS), of IOMPO said: “We want businesses to know we can help them stay connected with their customers during this difficult time with either our doorstep delivery service, or through our specialist business communication division IMS. We are aware that many local businesses are adapting their normal operating model in response to Covid19, and branching out to be able to offer their customers a home delivery of its goods direct to their doorstep or needing to communicate more with their client base via letter.”
In light of Covid19, IOMPO has put in place a number of health and safety measures throughout its operation to ensure it complies with the latest World Health Organisation and Public Health advice, providing peace of mind for customers and colleagues alike.
One local business has already partnered up with IOMPO to provide a delivery service and is pleased with how it’s working for them.
Chris Blatcher, Director of JAC Stores said: “As a response to the current Covid situation and to fit in with Government guidelines, we at JAC Stores had to very quickly adapt our business from traditional high street stores to an online business. By doing so, we were able to protect our staff whilst providing a much-needed service to the residents of the Isle of Man. However, it quickly became apparent that we would be unable to cope with the demand and the sheer amount of deliveries that we would be undertaking. With the help of Russell and Andy from the Isle of Man Post Office, we were able to start despatching parcels through the post within days of contacting them.”
He continued: “The process was simple, cost-effective and most importantly, we knew that we were working with a partner that we could trust to look after our goods and give the high level of customer service that we expect for our customers. The Isle of Man Post Office along with our teams really have gone above and beyond, and made the difference in what has been one of the most challenging times that we will all go through.”
Russell said: “We are very pleased to be working with JAC Stores and that we are able to support a local business in this way. Also with many businesses having to temporarily close, evaluate their practices and processes and moving many employees to work remotely from home, we are able to provide mail opening and scanning services, a business keepsafe facility and much more.”
“Another initiative we are running is our ‘send a smile’ campaign whereby we are encouraging Islanders to keep in touch and let friends and family know they are thinking of them. Our postboxes are still being emptied so why not pop a letter or homemade card into the post and spread some cheer to someone you know. If you are self-isolating and need some stamps, postage booklets for local, UK and international destinations can be bought online and delivered straight to your door by your trusted postman. Let’s ensure that during these difficult times we keep in touch and support one another. We want to keep our Island talking.”