Post Office Adapts Services to Changing Situation

Isle of Man Post Office (IOMPO) is adapting to the Coronavirus emergency like every other company and is therefore re-prioritising its work to best serve its customers.

IOMPO is experiencing a growth in mail order items and that combined with its internal Covid-19 precautions means it is limiting unnecessary deliveries for its valued postal workers by no longer delivering commercial advertising leaflets whilst this situation continues. Instead it will prioritise its Door2Door leaflet distribution service only for any public service announcements where required. IOMPO has provided a Door2Door service for many years and intends to do so again as soon as the emergency is over. IOMPO would like to thank its regular users of this service for their understanding and looks forward to working with them again in the future.   

Simon Kneen, Chief Executive of IOMPO said: “In addition to the current work to establish social distancing within our operation to protect the health and safety of our loyal and valued people, we are working closely with the employee unions to stagger start times. A key enabler to this is redeploying employees from other parts of the business and recruiting new or former employees to assist the front line operations. Work in this area continues as part of our daily review of the evolving situation. We would of course kindly request that customers practice social distance and not approach our postal workers.”

He continued: “We are pleased to have secured agreement from Royal Mail that we will be able to hold any notice left items for 23 working days as opposed to 18 days during the current situation, which will hopefully be good news for our customers. However to avoid customers having to visit our office to collect items, we would encourage them to request a redelivery in the first instance. Turning to the retail network, Douglas Post Office will be dedicating 9am-11am of its Monday-Friday opening hours to serve vulnerable and elderly customers with effect from Friday (March 27), and other post offices across the Island are considering measures they can take, as well as reviewing their opening hours.”

During this challenging situation, IOMPO remains committed to providing customers with the best possible service and will continue to provide updates on any service changes as and when they arise.

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