Changes to the Retail Network

All the information you need for anything related to our retail network including licensing.


Collection of Benefits and Pensions Using a Proxy

For any vulnerable people  who are concerned about collecting their benefits or pension from a Post Office due to the threat of Covid-19 Coronavirus, you can nominate a proxy who can collect these benefits on your behalf. The necessary form can be downloaded from this link, or they are available at all sub post offices.

Social Distancing in Post Offices

Although the Isle of Man Government's guidelines on social distancing measures have been lifted, please be mindful of other customers who may wish to still practice social distancing.

Retention of Notice Left Items

Items will now be retained at notice left collection sites for 23 days to give customers longer to collect their items. If customers are self-isolating and unable to leave their house they could arrange a redelivery of the item instead.


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