Service Updates

Details of changes to all postal services.


The Covid - 19 Coronavirus is impacting the local, UK and international delivery networks, but Isle of Man Post Office is committed to continuing to provide the best possible service to our customers by ensuring we deliver, collect and dispatch mail and parcels in as timely a fashion as we can. However, there are some changes which are listed below:

Deliveries

Letter deliveries will continue to be made five days a week (Mon-Fri) with parcels six days (Mon-Sat). IOMPO has for some time limited customer interaction with its postal workers by not handing over its hand-held devices to capture their signature, instead logging the name of the recipient. Furthermore, where a parcel is being delivered which will not fit through a letterbox, postal staff are placing the item at doorsteps, where it is safe to do so. If there is no area safe to leave a parcel, postal staff are leaving a ‘while you were out’ card advising of other ways customers can arrange to get their item. The collection period for any items retained at notice left collection sites will remain at 23 days. If customers are self-isolating and unable to leave their house they can arrange a redelivery of the item instead by visiting www.iompost.com/redelivery.

Number of International Destinations 'On Suspension'

Royal Mail have announced that there are significant delays in delivering items to a number of countries right now due to a lack of available transport links and suspension of certain country’s postal operations. They strongly advise not to send items to these destinations which are listed as ‘On suspension’ on their website. For a full list of these countries please use this link.

There is also disruption to the Parcelforce network. Information relating to this can be found here.

Inbound Special Delivery, Parcelforce24 and Tracked Services

IOMPO has adopted safe working practices to ensure the safety of its staff and customers. We will be accepting inbound Special Delivery, Parcelforce24 and Tracked items as normal, however, whilst we endeavour to deliver all items on the day of receipt this may not possible in all cases. Should you receive an SMS that your item is out for delivery, please accept this as your delivery is being processed and we will make every effort to get your items to you as soon as possible.

Door 2 Door

Our Door 2 Door service is temporarily suspended although we remain committed to supporting the delivery of any public safety announcements as required.

Accelerated Deliveries

Although regular business deliveries and collections are still taking place, accelerated deliveries may be subject to delay.

Social Distancing

All staff are observing social distancing and suitable Personal Protective Equipment (PPE) is to be worn. All customers are politely asked to refrain from approaching their postie on their rounds and when making doorstep deliveries. We would also ask customers to ensure any dogs are kept securely on their property during a doorstep delivery.


×

Your Interests: