Isle of Man Post Office Introduces QR Scanners to Improve Convenience in Online Returns for Customers

Isle of Man Post Office is introducing QR code scanners and printers at seven Island wide locations. These scanners will come into use as of today 1st November 2022 and will allow customers to print return labels for UK retailers that offer returns via Royal Mail using the unique QR codes provided. Subject to take up of the new service, Isle of Man Post Office may seek to add new locations in the future.

For customers returning items purchased from many popular online UK retailers, a unique QR code is often provided by the retailer enabling customers to return their items through Royal Mail. The retailer will instruct customers as to whether free return post is included or if the customer needs to pay for postage. Up until now this service has not been available on the Island.

With these new QR scanners a postage label will be generated once the QR code is scanned at one of the portals located at selected Post Offices and participating Sub Post Offices. Customers can then simply apply the label and hand over their package at the counter or pay the relevant postage for onward dispatch.

Chairman of Isle of Man Post Office Stu Peters MHK commented ‘‘Isle of Man Post Office is delighted to introduce these new self-service scanners in collaboration with participating independent retailers to enable people to complete online shopping returns quickly and efficiently. We aim to offer our customers increasingly convenient options and as such are pleased to embrace new ways of doing things."

IOMPO Retail Manager Mary Gaffney added "We understand that the returns process can often be frustrating for customers. With the introduction of these scanners, customers now have the ability to bring the supplied QR code into a participating Sub Post Office via their mobile device and simply scan and print the label for easy returns."

For more information please visit Customers can find the new scanners at these Post Offices: Douglas Sorting Office, Northern Delivery Office, Douglas Post Office, Kirk Onchan Post Office, Peel Post Office, Port Erin Post Office and Ramsey Post Office.


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