Message from Post Office - We’re Here For You

Isle of Man Post Office is assuring customers that it is still continuing to deliver Island-wide, ensuring guidance is adhered to when it comes to good hygiene and social distancing in protecting its people and customers.

During the outbreak of Covid-19 on the Island, postal workers are classified as key workers so the Post Office wants customers to know it is here for you, delivering the service you are used to as much as it can in a safe environment for all. 

IOMPO wish to remind customers that is has introduced some changes to the way packets and parcels are delivered. Your post person will pop the item on your doorstep, ring the bell or knock on the door and step back to the recommended two metre distance. If you are in, they will ask for your name and input that information into their hand held device. If you’re not in, they will find a Safe Place to leave your item and if there is nowhere safe to leave your item, they will leave a card informing you of the attempted delivery with information of how you can arrange a Redelivery. Alternatively, IOMPO’s free SafePlace service and Authority to Sign services provide even greater convenience to customers. 

Customers should also be aware that Royal Mail and Parcelforce have suspended the timed guarantee on all of their services - this applies to customers sending items to the UK, the Channel Islands and internationally. Both Royal Mail and Parcelforce are working with airlines and their postal/courier partners across the globe to maintain service. Deliveries in the UK will continue to take place on the day they are due but due to operational issues regarding Covid-19, the guaranteed time of delivery has been suspended.

IOMPO realise many businesses have had to change their working patterns and operations and as such IOMPO is pleased to be able to offer these customers a range of alternative delivery services to ensure they can continue accessing their mail. Full details can be found here.

Simon Kneen, Chief Executive of IOMPO said: “We remain as committed as ever to our valued customers and are doing all we can to ensure minimum disruption to service, while ensuring the safety and health of our people. This is our prime consideration and we are monitoring the changing situation daily with our business continuity plan in full operation. We are ensuring our workforce are abiding to the latest advice from the World Health Organisation and Public Health to help prevent the spread of infection, and seek to support them at every turn of this immensely challenging time for our Island. I wish to express my gratitude to them for their sterling efforts so far.”

To keep up with the latest service announcements, why not sign up for IOMPO’s mailing list or alternatively visit or its Facebook and Twitter pages.

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