Isle of Man Post Office is committed to delivering, collecting and dispatching mail in a timely manner. However, when delays or disruptions to service occur, we aim to keep our valued customers as up to date as possible.
Isle of Man Post Office can confirm that its postal service to the United States remains temporarily suspended.
This follows changes introduced last year to United States import tariff arrangements, which have significantly altered the way duties are applied to inbound postal items. These changes introduced a level of complexity and uncertainty that impacts how items sent through the postal network are processed, charged and delivered. Further changes to the US tariff regime are anticipated in the coming months. This creates ongoing uncertainty for postal operators worldwide.
Given these conditions, Isle of Man Post Office has taken the decision to maintain the suspension of US-bound services. This is to avoid the risk of items being delayed, subject to unexpected charges on delivery, or returned to senders due to non-compliance with evolving requirements. We recognise that this will be frustrating for customers and businesses who rely on postal services to the United States. However, it is important that we only resume services when we are confident that they can operate reliably and transparently, with clear expectations for both senders and recipients.
Some customers may note that postal services to the United States remain available via other operators. While Isle of Man Post Office works closely with partners including Royal Mail for onward distribution, we operate our own retail and online systems for accepting and processing mail. The recent changes to US tariff arrangements require postal operators to capture and process additional information at the point of posting, and to apply new charging and customs requirements accurately across both counter and online services. As a result, it is not sufficient to rely on downstream partners alone. We must ensure that our own systems and processes are fully configured to meet the new requirements before items enter the international postal network. We have taken the decision to complete this work properly, rather than introduce an interim solution that could expose customers to delays, incorrect charges or returned items.
During this period, we are:
We will provide a further update as soon as there is sufficient clarity on the future tariff arrangements, and when we are in a position to reinstate the service. In the meantime, customers are advised to explore alternative courier options where appropriate.
Please note:
We thank customers for their continued patience and understanding. Further updates will be provided once a confirmed date for the resumption of service is available.
Royal Mail has advised that, due to unrest in the region and widespread flight cancellations, all mail services to Venezuela are suspended until further notice.
From Thursday 27 November 2025, Isle of Man Post Office will:
This applies to:
This suspension is outside our control, and we will restore services as soon as our postal partners confirm it is possible.
We will update this page when further information is available.
For information on changes to our services due to bank holidays, please visit our dedicated webpage.
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