Redelivery or Collection

Redelivery or Collection

If we’ve tried to deliver an item to your address and you were not available to accept this item, we will leave you a notice left card.


Arrange a redelivery or collection:

You have 3 options as to what to do next:

  1. Call into your nearest parcel collection point as detailed on your Notice Left Card to collect your package. Please bring photographic proof of ID (passport or driving license) with you to collect your package.
  2. Complete the form below to arrange a re-delivery
  3. Complete the form below to arrange a collection from an alternative collection site.

If requesting a redelivery and  anyone in your household self-isolating please could you place a sign in your window so we know to adopt our safe delivery procedures.

Unfortunately our online redelivery service is currently unavailable. Please visit your listed parcel collection point to collect your package in the meantime or contact Customer Services on 664664.


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