What email / text / Facebook message scams should I be aware of?
Current scams that Royal Mail are aware of that look like they’re sent by Royal Mail, but are in fact fraud or phishing scams can be found here.
Please DON'T click on any of the links in these emails or text messages and be vigilant if you receive a communication which you aren’t sure about.
How to spot a fake email
Check at the top. Fraudsters often use subjects or greetings that are impersonal and general, like “Attention Royal Mail Customer”. They may use a forged email address in the “from” field like "delivery@royalmail.com”. They may even use the Royal Mail logo. None of this guarantees the email has come from Royal Mail.
The sender, subject and content may change slightly but often they:
Protect your information:
Reporting potential scams
If you receive a suspicious email or discover a Royal Mail branded website which you think is fraudulent, please contact Royal Mail directly at
spam.awareness@royalmail.com
31.10.2023 +++Please be aware +++
We have received various phone calls, emails and messages from customers who have received below fraudulent text message - the sender prentending to be Royal Mail.
The scam states they are holding an item due to missing information, asking customers to open the link to view.
These messages are fake and a scam! Please DON'T click on any of the links in these text messages and be vigilant if you receive a communication which you aren't sure about.
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15.09.2023 +++Please be aware +++
We have received multiple reports within the last 24 hours from customers who have received scam texts - the sender pretending to be Royal Mail.
The scam states they are holding an item due to missing information, asking customers to open the link to view.
These messages are fake and a scam! Please DON'T click on any of the links in these text messages and be vigilant if you receive a communication which you aren't sure about.
18.07.2023 +++Please be aware +++
We have received multiple reports this morning from customers who have received scam texts and emails - the sender pretending to be Royal Mail.
The scam states they are holding an item due to missing information, asking customers to provide further information via a link.
These messages are fake and a scam! Please DON'T click on any of the links in these emails or text messages and be vigilant if you receive a communication which you aren't sure about.
13.12.2021 +++ Please Be aware +++
Customers have informed us that they have received emails claiming to be from the Isle of Man Post Office requesting to confirm a shipping address by clicking on a link.
Please DO NOT click on the link. This is a scam.
01.03.2021 +++ Please Be aware +++
A customer informed us that he has received a text message claiming to be the Isle of Man Post Office, offering redelivery for £2.99. The text message included a link.
Please do NOT click on the link - this is a scam.
21.01.2022 +++ Please Be aware +++
IOMPO has been informed that there are scammers impersonating the Post Office for a delivery scam asking recipients to reschedule their items for redelivery through a link attached.
Please DO NOT click on the link. This is a scam.
11.02.2022 +++ Please Be aware +++
We have been informed of a current suspicious activity. Individuals have reported receiving suspicious packages containing a fraudulent 'Thank you' letter, an Amazon gift card and a USB device.
Please DO NOT plug in any unsolicited USBs to your devices.
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