Commercial Opportunities on the Isle of Man

Commercial Opportunities on the Isle of Man

Isle of Man Post Office can help you reach 85,000 potential new customers.


Much like the rest of the UK the decline of the high street has hit the Isle of Man hard and its young and affluent work force are looking for more choice from online stores. This coupled with covid-19 lockdowns and border restrictions limiting access to retail has driven a shift to online shopping which has been reflected in a significant increase in the volume of parcels Isle of Man Post Office has delivered over the past 15 months.

About the Isle of Man

The Isle of Man is a self-governing British Crown Dependency located in the Irish Sea between England and Ireland. For the purposes of Customs and VAT the Isle of Man is treated as part of the UK, due to reciprocal agreements in place. Goods sent from the UK to the Isle of Man are charged at the usual UK VAT rate so no different from sending an item from London to Manchester and no additional customs procedures are required.

Isle of Man in Numbers

About Isle of Man Post Office

Since achieving postal independence in 1973, Isle of Man Post Office has been at the core of the Manx community, using our trusted status to serve the Island’s residents with integrity. We have decades of knowledge and experience and over 320 employees across the business striving to deliver the best possible service for our customers.

Isle of Man Post Office operates as a statutory board of Isle of Man Government and is recognised as an innovative postal business, committed to enabling people to communicate internationally from the Isle of Man.

There are also 19 sub-post offices, 13 parcel collection points, eight self-service kiosks and two delivery office counter in locations Island-wide along making our services accessible throughout the Island’s community.

Isle of Man Post Office Key Stats

Technical Capabilities

We have entirely frictionless movements with our business partners like Royal Mail, Yodel and DPD for example and they treat us the same as any other UK postcode area.

Not only can we confidently integrate with your tracking system, we also have the ability to keep customers informed regarding the status of their delivery. All delivery staff have either PDAs or mobiles to capture signatures and/or tracking information in real time which is then communicated to our central delivery management system ensuring the customer receives a great experience.

Adaptability

During the Covid-19 lockdowns we were able to adapt our working practices to ensure maximum safety for our staff and customers.  All staff were provided with personal protective equipment and the work spaces were adjusted to allow social distancing. We also offered contactless delivery for all customers, signing for items on the customer’s behalf when required.

Customer Service

Internal Support Services

The mails operation is supported by an experienced and knowledgeable customer service team to deal with customer queries meaning our delivery staff can get on with the job at hand.

Isle of Man Post Office also has its own finance, IT, compliance and marketing resource to ensure there is expertise and support on hand to deal with any queries you may have.

Management Information

We can provide monthly management information reports covering metrics such as damage rates, notice left rates and on time delivery levels.

Redelivery and Collection Service

Should the customer not be home and there isn’t a safe location to leave their item then a ‘Notice Left’ card is left for the customer. The customer then has the option to request the item be redelivered to their home or they can arrange to collect from one of our  Parcel Collection Points.

Returns

We can provide a hassle-free returns service for your customers with 21 sub-post offices and delivery offices which customers can use as a drop off point. All returned goods will be held securely at Post Office Headquarters and can be consolidated and travel at a frequency of your choice to your returns depot. If required a specific returns process can be implemented to ensure your customer’s needs are fully met.

For more information

For more information on how we can support your business in reaching customers on the Isle of Man please contact:

Noel Travis
+44 (0)1624 698429
Noel.Travis@iompost.com      


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