Busy first month for new Customer Services Centre

The new Customer Services Centre at Postal Headquarters saw more than 2,000 customers use the facility in the first month of opening.

The Centre officially opened its doors on December 3, following a major five-month refurbishment of the former mail collection and postage sales area and investment into the local community. The Centre now offers all post office services from foreign exchange, vehicle licensing, banking facilities, MoneyGram and packaging materials being available. Previously it mainly served as a mail collection centre with limited retail services on offer. However within one month of being up and running, 2,332 customers have visited the new facility.

Lisa Duckworth, Commercial Director, Isle of Man Post Office said:

"We are delighted with the footfall during the first month of trading. Naturally the Christmas mail volumes boosted the customer numbers however, this aside, our overall footfall was up on previous years."

She added:

"The new Centre is a welcome addition to Postal Headquarters for our customers. Not only can they choose from any of the services we offer, but we have long opening hours designed to suit the busy lives everyone leads and with convenient parking right outside, the new Centre enhances our customers' experience."

It's open six days a week from 7am to 7.30pm Monday to Friday and 7am to 12.30pm on Saturday throughout the year and provides significantly more space with a single queuing system, three counter positions and two unique self-service features.

A Pay & Post kiosk allows customers to beat the queues for carrying out general postal transactions. The machine enables customers to weigh, stamp and pay for packages to be posted quickly and efficiently, using a simple touch screen device. As well as the postal capabilities, customers can also pay their electricity, gas, phone bills and Government rates using the kiosk.

Meanwhile the self-service PO Box facility enables customers who currently subscribe to this service to collect their mail without having to queue. The Centre was also constructed in consideration of the needs of disabled customers, working in conjunction with the Disability Access Office run by Crossroads Care offering a hearing loop, a disabled level counter and tactile signage.

Isle of Man Post Office welcomes any feedback from customers about their experiences and uses this information to make improvements where possible. If you would like to share any feedback, please get in touch with our dedicated customer services team on 664664, we would be delighted to hear what you think of our new Customer Services Centre.

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