Special Delivery

Special Delivery

Special Delivery offers guaranteed delivery from the 9am the next working day from the Isle of Man to the UK* and Channel Islands.

Special Delivery

With our guaranteed service, Special Delivery, your urgent, high value or perishable items are in safe hands. This express delivery service ensures guaranteed delivery by 9am or 1pm the next working day.

Special Delivery Features

The benefits of using Special Delivery are:

Purchasing Special Delivery

Special Delivery can purchased from one of the conveniently located sub-post offices Island-wide or from our delivery offices in Douglas and Ramsey. Simply complete the postage slip, choose your compensation level and hand over to the counter.  To find your nearest available location to purchase Special Delivery click here.

For more information on our Special Delivery service contact our customer services team on 01624 664664 who will be happy to be of assistance. 

Customs Declarations

From Friday 1st January 2021, the requirement for accurate customs documentation for items containing goods sent to Rest of World addresses will also apply to European destinations and the Channel Islands. When mailing items containing goods to outside of the UK, you will need to accurately complete and sign a customs declaration. If using Special Delivery to send items to the Channel Islands, you will need to to complete a customs declaration.

For more information about customs declaration requirements please visit our dedicated page.

Changes to Special Delivery Guarantee for Items Mailed to Jersey

From Monday 7th August 2023, the dedicated mail delivery aircraft operated by Royal Mail will cease flights to and from Jersey, and all inbound and outbound mail will be carried by ferry services with a two-day delivery time.

From this date, the guarantee for Special Delivery items posted to JE postcodes (JE1-4) will no longer be guaranteed next day and will change to within two working days by 5.30pm. Special delivery to Jersey will continue to have full tracking across delivery points, signature on delivery and compensation cover benefits. Services to Guernsey are unaffected by this change. Further information about Royal Mail’s changes to their terms can be found on their website.

For more information visit our Service Updates.

*existing postcode exceptions apply - click here  for more information.

ºAverage from April 2020 - January 2021 (inclusive)

Frequently Asked Questions

Can I buy consequential loss coverage?


Isle of Man Post Office does not offer compensation for consequential loss on any of its services.

Can I have something delivered on Saturday?


For a small fee, we will accept your items on Friday for 9:00am* or 1:00pm delivery on Saturday. Saturday delivery cannot be accepted for some businesses including:

  • Banks
  • Building societies
  • Travel agents
  • Jewellers
  • Post Office branches.

*Exceptions apply.

What size and weight can my Special Delivery item be?


The maximum weight limit for Special Delivery guaranteed by 1pm items is 20kg. The maximum weight limit for Special Delivery guaranteed by 9am items is 2kg.

The maximum size 610 x 460 x 460mm.  Maximum size for rolls etc is length plus two times the diameter must be no greater than 1040mm with a length of no more than 900mm.

Can I get a refund if my item is not delivered on time?


Yes. Customers have up to 12 months to claim if your item is not delivered on time we'll refund your money providing you have your proof of posting. If your item gets lost or damaged while it's in our care, you can make a claim for compensation.

How will I know it's been delivered?


When we deliver your item we'll collect a signature to confirm receipt. We then update our online Track & Trace tool with details of the delivery time and date.

Where in the UK do we deliver?


We deliver most items the next working day by 9:00am or 1:00 pm – depending on the service you select. We also deliver on Saturdays if the item arrives at our local delivery office that day, but we can't guarantee delivery.

We deliver by 5.30pm the next working day in the following postcode areas:

AB30-56 Aberdeen
IV21-28, 40, 52, 54 Inverness
KW1-14 Orkney
PA28-38 Argyll
PH15, 17-26 Perthshire
PH31-40 Perthshire
PH49 Ballachulish
PH50 Kinlochleven
HS1 Stornoway (Lewis)
HS3 Harris
HS4 Scalpay
HS5 Leverburgh
HS6 N Uist
HS7 Benbecula
HS8 S Uist
HS9 Castlebay (Barra)
IV41-51, 55-56 Skye
KA27 Arran
KA28 Cumbrae
PA41 Gigha
PA42-49 Islay
PA60 Jura
PA77 Tiree
KW15 Kirkwall Town
KW16 Stromness Town only
GY9 Alderney (Channel Islands)
ZE1 Lerwick (Shetlands)
HS3 Harris

We deliver within two working days by 5.30pm to the following islands:

GY1 Herm only (Channel Islands)
GY9 Sark (Channel Islands)
HS2 Lewis
PA61 Colonsay
PA62-75 Mull
PA78 Coll
ZE2-3 Shetlands

We deliver within three working days by 5.30pm to the following islands:

KW16-17 Orkney
PH30 Corrour
PH41 Mallaig
PH42 Eigg & Kuck
PH43-44 Rhum & Canna

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