International Parcels

International Parcels

If your international mail is too heavy, valuable or time critical to be sent using our standard mail services, Isle of Man Post Office is an agent for Parcelforce and their services can provide what you need. Parcels for the Channel Islands and further afield are sent using the International Parcelforce service.


Parcelforce’s globalexpress service has been suspended until further notice whilst we work to resolve international customs issues with our delivery partners. Parcelforce’s globalvalue service remains unaffected.

 

International Parcels

International Parcelforce services include:

Plus there are no fuel surcharges with any of these services.

*Parcelforce globalvalue does not offer tracking facilities or a time guarantee.

Delivery speeds/size and weight restrictions

A list of indicative delivery speeds, as well as detailed country information including size & weight restrictions can be downloaded here.

The below table sets out the key features of each product. Note that in each case the standard and maximum possible compensation is set out for each product.

globalexpress globalvalue
Compensation £200 - £2.5k £50 - £450
Tracking X
Time guarantee X X
Signature on delivery X
More information on size, weight and restrictions here

For more information contact our customer services team on 01624 664664, see our price guide below or visit  the Parcelforce website for country specific information. Alternatively, call into any post office branch to send your item.

Customs Declarations

From Friday 1st January 2021, the requirement for accurate customs documentation for items containing goods sent to Rest of World addresses will also apply to European destinations and the Channel Islands. When mailing items containing goods to outside of the UK, you will need to accurately complete and sign a customs declaration. If sending items using a Parcelforce service a CP72 needs to be completed.

For more information about customs declaration requirements please visit our dedicated page.

COVID-19 Update

The following information is from Parcelforce and is correct as of 13.12.2020. Further service updates can be found directly on Parcelforce's website.

  1. All countries globally are now under a suspension of service guarantee for delivery speed delays from 18 March 2020 due to the Coronavirus (COVID-19) situation.                ​​​​​​     
  2. Most of Parcelforce's global partners have also now adjusted their capturing of Proof of Delivery (POD) information at the doorstep / location in respect of COVID-19 rules. It is therefore expected that a new process involving hand over of deliveries whilst maintaining the 2 metres safe distance and manual recording of name or ID or special number is in place across the continent currently.
  3. If, as a result of regional or business closures, Parcelforce's partners are unable to successfully complete a delivery, items may be exported back to the UK. Please check that your recipient will be able to receive your parcel, before you send.
  4. They advise customers who are planning to send permitted perishable items, internationally to be particularly aware of the current potential delays to delivery and consider this before shipping. Details on permitted perishable items can be found here
  5. Following the recent COVID-19 changes, Parcelforce have re-opened some countries with a reduced frequency due to limited airline capacity. Parcels are currently safely held in their network until such time as they can be despatched. These countries and  frequencies can be found using this link

International services update

Due to the evolving exceptional circumstances, Parcelforce are closely monitoring the situation at an individual country level.  Because of this, they are also suspending their international delivery guarantees as they may experience some delivery delays.  Please note that the majority of their international partners are also suspending requirements for signature on delivery, and therefore they are unable to guarantee to you that signature on delivery will be obtained outside of the UK.  

They are still processing your international parcels until they are informed otherwise by their overseas partners. In the majority of cases their services are continuing as normal.  Details of any country suspensions and the latest updates are available at parcelforce.com/service-updates. Please note that there are some regions/pockets within countries where parcels are currently unable to be processed by their  partners and are therefore being exported back. Please check their service updates page for information and check your recipient will be able to receive your parcel, before you send.


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